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FAQ
Find quick answers to your questions below...
About The LensPal
Why should I rent from The LensPal?
About the Equipment
Is the equipment in good condition?
What should I do if the rental item becomes damaged in transit?
What accessories are supplied with a Lens Rental?
What accessories are supplied with a Camera Rental?
What do you consider damage?
What is damage waiver cover?
What if I ordered the wrong lens?
Orders and Reservations
Reservations
Can I place an order for an out of stock item?
How does the rental process work?
How is the Rental Period defined?
May I cancel a reservation?
May I extend my rental period?
Can I take rental equipment out of U.S?
Can I pick-up the rental items in person?
How do I place an order for a local pick-up?
Where can I pick-up my rental?
My Account
How do I create an account?
How do I edit my account information?
I forgot my password.
Order Status
Tracking
My order never arrived.
An item is missing from my shipment.
Policies
Cancellations
Late Fees
Privacy
Disclaimer
Shipping and Return Shipping
Which shipping Carrier do you use?
When and how will my order ship?
All packages require a signature on delivery!!
To which locations will you ship?
How much is my shipping?
How do I ship the equipment back ?
Payments
Do you charge a deposit?
What forms of payment do you accept?
Are my credit card transactions secured?
I need a copy of my receipt/invoice.
When will my credit card be charged?
Additional Support
How do I contact you?
I have a problem with the equipment
Sale of Used Equipment
Warranty
Condition of Equipment
Returns
What Accessories are Included with the Sale Item?
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