How does the shipping process work?
Order on Line
Our rental process is designed to be as easy and convenient as possible. Simply browse for the item you want from the categories on the left section of the page and select an item from the displayed pictures. Clicking on the selected image will access the product information page where you can choose the length of the rental period and optional damage waiver from the displayed list and add it to your shopping cart.
Repeat for any other items you might want.
Click "checkout" to register your account details by filling in your shipping & billing information.
Ship or Collect Locally
We can ship to either your billing or different address or alternatively, you can pick up the items in person from our Winter Garden office by selecting the "Local Pick-Up" option.
On the checkout page select the shipping method. We offer flexible shipping using UPS 2nd Day Air, 2nd Day Air AM, Next Day AM and 1 Day, 2 Day and 3 Day Ground Service (if applicable in your area).
Click on the calendar to select the date that you want to pick-up the order or have it arrive on and the system will then calculate the total cost of the rental and display the rental details together with the date that your rental period ends.
Enter your credit card details and click on "Continue Checkout" to view your order. Any problems will be highlighted in red.
Lastly, click "Confirm your Order" to submit and receive immediate email confirmation.
Use the equipment for the duration of your rental period. We will email you the day before your items are due to be returned. If you need to extend the rental period, then just send us an email or call us at 407-993-8100 and we will be happy to see if we can extend your order.
We have no policy against taking equipment out of the U.S. without notifying us. However, the items must be delivered to and returned from a U.S. address.
We would suggest that you keep your rental receipt with you while traveling so that customs knows you did not purchase the items abroad as they might ask you to pay tax on them.
Return the Package
Everything you need for return shipment is in the package we send you, including shipping materials, a pre-paid return label and a checklist to help you remember to return all accessories. Repack the equipment in the original packaging and deliver it to the nearest UPS location. The package cannot be dropped off in a drop box due to liability reasons. Also, if you do not have a UPS receipt, then you are responsible for loss of the item(s) if the package is not received back.
We will send you an e-mail when we receive the package. Please return everything on time and in good condition to avoid fees upon return.