Providing your order is for a period of 4 days or longer we will be happy to accept reservations. All you have to do is specify the shipping date on the checkout page and we will then send you an email confirming the reservation. As long as we can verify the credit card and shipping information that you provide, we will ship your order on that date. You will then receive a second email telling you we have shipped your lens, along with tracking numbers, expected delivery date, and the date you’ll need to ship everything back.
IMPORTANT: When reserving an item for a critical date such as a vacation or a wedding shoot, etc., please pay special attention to the shipping options. While UPS claim that 99.4% of all packages reach their destination on time, not all packages do due to unforeseen circumstances such as accidents, bad weather, closed airports and roads and we therefore cannot guarantee a delivery date with 100% certainty. Thus, if you do have a deadline for the arrival of the rental item and it's vital that you receive it by that date, please give yourself a buffer by requesting the item to arrive 2-3 days before the day you actually need it.
Can I place an order for an out of stock item?
We accept orders for "out of stock" items. The Expected xxx Date" message is displayed under the item description and shows the date when we expect to ship the item out. Our dynamic intelligent reservation system ensures that any item forward ordered by you arrives on the requested date by calculating the shipping days and alerting us as to when the order has to leave our office.
How does the rental process work?
Pick the items you'd like to rent by selecting the rental options and adding the item to the shopping cart, making sure the item is available by looking for the availability date on each product. If it's not in stock now, the date that it is expected back will be displayed.
May I extend my rental period?
On the checkout page select the shipping method. We offer flexible round trip shipping using UPS 2nd Day Air, 2nd Day Air AM, Next Day Air AM, and 1 Day, 2 Day and 3 Day Ground Service (where applicable) .
Next simply click on a date in the calendar that you'd like your items delivered or picked-up on and the system will then calculate the rental duration and display the details on the screen together with the date the package has to be returned to us.
Payment information is required at checkout, but your credit card will not be charged until we ship the items out.
IMPORTANT: Please note that a signature is required on all packages.
When you need to send the items back to us, repack the lens in the box and packaging materials it came in, seal it and apply the pre-paid shipping label that was supplied in the box when it was delivered to you and then take it to your nearest UPS store. The package cannot be dropped off in a drop box due to liability reasons.
How is the Rental Period defined?
The rental period starts on the day you either collect or the shipping company delivers (or attempts to deliver) the item(s). The duration of the rental period is the number of rental days you selected on your order and the item(s) must be returned on that last day. The transit times to and from The LensPal don’t count toward your rental period
The paperwork you receive with your rental will display the return date, and we will also email you one day before your rental is due to be sent back to remind you of this fact.
May I cancel a reservation?
If you cancel your order up to 7 days prior to shipping or pick-up, then we will not charge a cancellation fee. However, if you cancel within that 7 day window, then we will levy a charge equivalent to 25% of a 7 Day Rental for each item that was on the order. Your order cannot be cancelled after it has been processed ready for delivery by UPS or processed for collection at a local pick-up point.
We will endeavor to extend your rental, but cannot promise it. We can only extend the rental if we have spare stock or the item is not reserved for someone else.
Contact us with your request for a new return date and include your original order number and contact phone number. We will work with you on a new arrangement.
Please note that an extension to a rental period is treated as if it was a new order. This is because we need to account for the administrative overhead of handling this type of transaction (accounting, scheduling, stock control, etc). Therefore, if you think you may want the rental for a longer period of time then you should think of doing this at the time of placing your order as it is less expensive to rent for 2 weeks than it would be for two 1-week rentals.
How do I place an order for local pick-up?
Can I take rental equipment out of the US?
We have no policy against taking equipment out the U.S without notifying us. However, the items must be delivered to and returned from a U.S address.
We would suggest that you keep your rental receipt with you while travelling so that customs knows you did not purchase the items abroad as they might ask you to pay tax on them.
Can I pick up the rental items in person?
Local pick-ups can be arranged by appointment only if you are in the Orlando area. This is a good idea if you are fairly local and wish to get your items more quickly and of course save yourself shipping costs.
Please place the order through our website and under the shipping option section on the checkout page, select "I wish to pick-up the order” and then choose the pick-up address that’s convenient to you and lastly in the “I Want To Pick Up the Order or Have It Arrive On” box state the date you want to pick-up the item(s).
IMPORTANT:The person who places the order needs to be the one who picks it up and we cannot release rentals to friends, family members, etc., unless there are extenuating circumstances. Additionally, you will need to provide a state-issued picture id and the credit card used during the ordering process to pick up the rental.
Where can I pick up my rental?
Please see below for the options available. All options apart from our main office in Winter Garden are simple distribution centers with no access to billing, stock lenses, cameras etc. Please contact us directly if you have any issues.
IMPORTANT NOTE: Before coming to pick up your rentals at any pick-up/drop-off location, please place an order through our web site first and we will e-mail or call you as soon as the items are available for pick-up.
Main Office: 213, South Dillard Street, Suite #330, Winter Garden FL 34787.
Office Hours: (Monday – Friday 9am - 6pm) (Saturday AM pick-Up may be available by appointment only) Closed (Sunday)
There is no charge for pick-up & drop-off at this loaction
Rentals may be available on the same day if possible. Pick-up is on an appointment only basis and customers must first Phone 407-993-8100 to make suitable arrangements. There are no surcharges for picking-up packages at this location.
Harmon Photo: 1323, N Orange Avenue, Orlando, FL 32804.
Office Hours: (Monday – Friday 9am - 6pm) (Saturday 9am - 4pm) Closed (Sunday)
There is a $12 round trip charge for pick-up & drop-off at this loaction
The courier only delivers to this location Monday through Friday after 10:00 AM for your pick-up date. Weekend orders must be placed by Thursday (delivered on Friday) as there is no courier delivery on a Saturday.
NOTE: Orders placed before 4:00 PM will be available for pick up on the next business day between 10:00 AM and 6:00 PM. Orders placed after 4:00 PM will be available for pick up in two business days