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Orders and Reservations

How does the rental process work?
Our rental process is designed to be as easy and convenient as possible. Choose the item you'd like to rent by making a selection from the displayed rental options and add it to the shopping cart, making sure the item is available by looking for the availability date on each product. If it's not in stock now, the date that it is expected back will be displayed. Repeat the process if you want to add multiple items.

Follow the steps to the checkout page and then simply click the date on the displayed calendar that you would like to receive your items. Click on today's date if you would like to collect the rental from a local pick-up today (if possible), or enter a future date to create a guaranteed reservation.

If you want the items to be shipped to an address then we offer flexible round trip shipping using UPS 2nd Day Air, 2nd Day Air AM, Next Day Air AM, and 1 Day, 2 Day and 3 Day Ground Service (where applicable). Alternatively free local pick-up is available from any of our three locations within the Orlando area.

Payment information is required at checkout, but your credit card will not be charged until we ship the items out.

IMPORTANT: Please note that a signature is required on all packages.

When you need to send the items back to us, repack the items in the box and reuse the packaging materials it came with, seal the box and if returning via UPS then apply the pre-paid shipping label that was supplied in the box when it was delivered to you and take to your nearest UPS store. The package cannot be dropped off in a drop box due to liability reasons.

Reservations.
Providing your order is for a period of 4 days or longer we will be happy to accept a reservation. All you have to do is specify the shipping or pick-up date on the checkout page and we will then send you an email confirming the reservation. As long as we can verify the credit card and shipping information that you provide, we will ship or have your order ready for pickup on that date. You will then receive a second email telling you we have either shipped or have your order ready for collection together with the expected delivery date and also the date you’ll need to ship everything back. At that time (providing we are shipping to an address) you will receive a further email from UPS containing the tracking details.

IMPORTANT: When reserving an item for a critical date such as a vacation or a wedding shoot, etc., please pay special attention to the shipping options. While UPS claim that 98.4% of all packages reach their destination on time, not all packages do due to unforeseen circumstances such as accidents, bad weather, closed airports and roads and we therefore cannot guarantee a delivery date with 100% certainty. Thus, if you do have a deadline for the arrival of the rental item and it's vital that you receive it by that date, please give yourself a buffer by requesting the item to arrive 2-3 days before the day you actually need it.

Can I place an order for an out of stock item?
We accept orders for "out of stock" items, either for reservation or immediate shipment when the rental item becomes available. The Expected xxx Date" message is displayed under the item description and shows the date when we expect to ship the item out.

How is the Rental Period defined?
The rental period starts on the day you pick-up or the shipping company delivers (or attempts to deliver) the package. If the package is delivered early then the rental begins on the reservation day. The duration of the rental period is the number of rental days you selected on your order and the item must be returned on that last day. The transit times to and from The LensPal don’t count toward your rental period.

What happens if my Rental Period ends on a Saturday or Sunday?
The LensPal reservation system accounts for the fact that returns cannot take place on a weekend or a holiday and automatically compensates for that fact by checking individual items and reckoning the difference between the published price of a 4 day and a 7 day rental period and then calculating a per day cost. This amount is then added to the order total and the return date will be changed to the following Monday.

May I cancel a reservation?
An order may be cancelled without penalty providing you do not cancel within a 7 day window prior to shipping or picking up an item. However, should you cancel within that 7 day period then we will levy a charge equivalent to a four day rental per item. Your order cannot be cancelled after it has shipped.

May I extend my rental period?
We will endeavor to extend your rental, but cannot promise it. We can only extend the rental if we have spare stock or the item is not reserved for someone else.

NOTE: If at any time an extension is turned down and you do not contact us, we will have to turn your account over to collections.

The amount sent to collections is the retail cost of the items, plus our expenses in attempting to collect from you. At that point, if you send the equipment back, you will still owe the fees of the collection agency which are several hundred dollars. We cannot take it back, undo it, stop it or reverse it. Also, we will exhaust all civil and criminal remedies available in pursuing the matter.

Contact us with your request for a new return date and include your original order number and contact phone number. We will work with you on a new arrangement. Extended rentals will retain the terms of the original order. If you keep the equipment beyond your rental period and don’t contact us first, late fees will be applied. 

Please note that extensions are treated as if they were new orders due to the overhead costs of handling new transactions such as accounting, stock control, re-scheduling etc. Thus, if you think you may want the lens for a longer period of time before you place an order, then please do so. The rate will be a lot less expensive for a 2 week rental than it would be for two 1 week rentals.

Can I take rental equipment out of the US?
Equipment may leave the U.S without notifying us. However, the items must be delivered to and returned from a U.S address.

Can I pick up the rental items in person?
Local pick-ups can be arranged if you are in the Orlando area. (See Addresses later in this section) This is a good idea if you are fairly local and wish to get your items more quickly and of course save yourself shipping costs.

NOTE: We are a web based business and orders must be placed over the internet before coming to pick-up your order. We cannot always accommodate customers wishing to browse our inventory.

Can somebody else pick-up the order on my behalf?
In some circumstances we can allow someone else to collect the order on your behalf providing you have completed our authorization form prior to the rental leaving our offices. In all cases the person who is picking up the rental must have a copy of the authorization form and been approved by our verification section.

How do I place an order for local pick-up?
All shipping options including Local Pick-Up options can be selected from the drop down box under the Your Delivery Address section on the Address Details page within the checkout procedure.

Where can I pick up my rental?
Please see below for the options available. All options apart from our main office are simple distribution centers with no access to billing, stock lenses, cameras etc. Please contact us directly if you have any issues.

IMPORTANT NOTE: Before coming to pick up your rentals at any of these locations, please place an order through our web site first and we'll email or call you as soon as the items are available for pick-up.

Option #1 (Company Headquarters):  
213, South Dillard Street, Suite #330, Winter Garden, Florida 34787. -  Phone 407-993-8100
Hours of Business: 9:00 AM-6:00 PM (Monday-Friday) - Saturday 9:00 AM- 4.00 PM 

Rentals may be available on the same day if possible. Pick-up is strictly on an appointment only basis and customers should phone to make suitable arrangements. There is no charge for pick-up or drop- off at this location.

Option #2 (Harmon Photo). 
1323 N. Orange Avenue, Orlando, Florida 32804. - Phone 407-898-2321
Hours of Business: 9:00 AM-6:00 PM (Monday-Friday) - Saturday 9:00 AM-4:00 PM.
The courier only delivers to this location Monday through Friday after 10:00 AM for your pick-up date. Weekend orders must be placed by Thursday (delivered on Friday) as there is no courier delivery on a Saturday.

NOTE: Orders placed before 5:00 PM will be available for pick up on the next business day between 10:00 AM and 6:00 PM. Orders placed after 5:00 PM will be available for pick up in two business days. There is no charge for pick-up or drop- off at this location.

Option #3 (Framing Creations): 
3665 Lake Emma Rd, Lake Mary, Florida 32812. - Phone 407-444-5685 
Hours of Business: 9:00 AM-6:00 PM (Monday-Friday) - Saturday 9:00 AM-5:00 PM.
The courier only delivers to this location Monday through Friday after 11:00 AM for your pick-up date. Weekend orders must be placed by Thursday (delivered on Friday) as there is no courier delivery on a Saturday.

NOTE: Orders placed before 5:00 PM will be available for pick up on the next business day between 10:00 AM and 6:00 PM. Orders placed after 5:00 PM will be available for pick up in two business days. There is no charge for pick-up or drop- off at this location.

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