Do you charge a deposit?
In most instances we do not require a deposit, but in some cases additional conditions are required. For example if the items are of high value or the order is for a large amount of equipment then we ask that you obtain independent insurance.
We will need to have a certificate of insurance that covers rented production equipment for at least the replacement value of the items on your order. Also, the certificate must name The LensPal as an additional loss payee.
This insurance is required even if you pay for our damage waiver. This is because we worry that if a large order or a number of high value items were to be stolen from you on a busy set or shoot then we will have a measure of security in the knowledge that we will be compensated by the insurance company for our loss. The cost of the replacement value of the stolen items is probably more than most people could pay out of their own pocket.
If insurance isn’t available or if we feel that there may be a risk in accepting the order then a deposit will be required.
What forms of payment do you accept?
We accept Visa, MasterCard, Discovery and American Express credit cards providing that they are not prepaid cards. Debit cards will be accepted providing you accept the fact that any transaction using this type of payment will result in funds being withdrawn immediately from your account. We do not accept cash or checks for rentals, all orders must be placed with a credit card.
Are my credit card transactions secured?
This website is protected with SSL (secure socket layer) encryption, the highest standard in Internet security.
I need a copy of my receipt/invoice.
Click the "My Account” link at the top menu bar of our site to print invoices.
When will my credit card be charged?
As soon as an order is submitted through our website, an authorization hold in the amount of the order total is automatically placed on your credit card. This doesn't actually withdraw funds from your card, but merely holds them. The full rental and shipping fees will be charged to your credit card when the item is actually shipped.