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Why should I rent from The LensPal?

Overview
The LensPal is committed to delivering superior customer service and we aspire to be the premier provider of photographic rental products and related services in North America. We have a real understanding of the issues that affect our clients and we also have a genuine enthusiasm for what we do. Our aim is to enhance your user experience and act as a trusted partner for your business. We understand your requirements and try that much harder to win your trust by providing a more personalized approach to business in order to ensure that your rental experience with us is a smooth and seamless operation.

Our policy of constant website development has resulted in what is considered to be the most sophisticated and intuitively easy to use site available anywhere within the rental industry.

Customer Service.
Every time an order is placed with us you can rest assured that we will be putting our maximum efforts in ensuring that you receive a great rental experience. We will work with you on any reasonable request and should you require any special arrangements, then, just ask us.

Flexibility, reliability, pristine equipment, low prices and a range of shipping options all add up to The LensPal experience.

Reservations
If you need to reserve a lens for a special trip or an important shoot, we will save one just for you. Just place your order online, specify the shipping date in the notes section and sit back and let our dynamic intelligent reservation system take over. This ensures that any item forward ordered by you arrives on the requested date by calculating the shipping days and alerting us as to when the order has to leave our office.

Quality Equipment
We maintain a policy of replacing and buying new equipment on a regular basis and we check, test and clean every lens, camera and piece of equipment before we send it out to you so you don’t have to worry about it not working when it arrives.

Custom Rental Periods
Going on a long vacation or an extended shoot in some far off place, we can accommodate your special needs by providing a custom rental period. All you have to do is Email or call us

Local pick-up
If you are located in the Orlando area then we can arrange pickup by appointment only. You have to place your order online (making sure to select the local pickup option). Please contact us for details

Shipping options
We ship exclusively with UPS and offer flexible shipping using UPS 2nd Day Air, 2nd Day Air AM, Next Day Air AM, and 1 Day, 2 Day and 3 Day Ground Service (where applicable). You pick the shipping date and the service..

Orders placed after 5:15pm Eastern time (which is the cut off time for UPS collection) will generate a warning alert requesting a different delivery date.

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