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Privacy Policy

This Privacy Policy governs the method in which The LensPal uses, maintains and discloses information collected from users of this web site (each, a "User").


The LensPal is committed to safeguarding and protecting the information that Users entrust to The LensPal and we will only use the information that we collect about you lawfully.


We will never collect sensitive information about you without your explicit consent and would point out that this web site is not directed at children.

The Information We Collect
In actual fact, you can visit The LensPal site without providing any personal identifiable information. However, we may collect information from Users in a mixture of ways, via online forms for ordering products and services, and by other instances where Users request additional information from us.

In order to provide the best possible services to our Users we may also collect information about how Users use The LensPal web site, for example, by tracking the number of unique views received by the pages of the web site, the domains and originations or the Users' browser version.

Not all of the information that we collect from Users will be personally identifiable, although it may be associated with information that a User provides us through our web site

In order to use the personalized features of our site, we use "cookies" to track our Users. A cookie is a piece of information that a web server can store on the Users' PC and use to identify the User. Our cookies are "session cookies". Session cookies remain on the Users' PC while they are on the site and possibly a short time thereafter. Session cookies are removed automatically by the Users' web browser simply by closing the browser program.

Security of Information Collection
The LensPal uses the latest industry standard security and encryption technologies to secure transmissions dealing with password and credit card information. The storage of this information and any credit card transactions is done using SSL (“Secure Sockets Layer”) for proven maximum secure encryption. In addition, we also operate behind a firewall to ensure there is no unauthorized access to our systems and the data (as soon at is received) is stored on a server which is not accessible from the Internet.

Log Files
In order to gather broad demographic information for aggregate use our web site server uses log files. This includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, platform type, date/time stamp, and number of clicks to analyze trends, administer the site, track user’s movements.

In order to gather broad demographic information for aggregate use our web site server uses log files. This includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, platform type, date/time stamp, and number of clicks to analyze trends, administer the site, track user’s movements.

IP addresses, etc. are not linked to personal information

How We Use Information
On occasions The LensPal may use personal information collected through its web site to contact Users regarding products and services offered by The LensPal and its trusted affiliates to enhance Users’ experience with The LensPal and such affiliates. The LensPal sometimes uses information collected through our web site for research regarding the effectiveness of the web site and for the marketing, advertising and sales efforts of The LensPal and its trusted affiliates.

Disclosure of Information
The LensPal may disclose information collected from Users to trusted affiliates, who will use the information for the purposes outlined above. We may also disclose aggregate, anonymous data based on information collected from Users to investors and potential partners. Finally, we may transfer information collected from Users in connection with a sale of The LensPal’s business.

Please note that any information you elect to submit to The LensPal via the web WILL NOT be sold to any other corporation or entity.

Legal Disclaimer
Though we make every effort to preserve user privacy, we may need to disclose personal information when required by law wherein we have a good-faith belief that such action is necessary to comply with a current judicial proceeding, a court order or legal process served on our web site.

Third Party Intermediaries
The LensPal uses an outside credit card processing company to bill users for services. These companies do not retain share, store or use personally identifiable information for any secondary purposes.

Business Transitions
In the event The LensPal goes through a business transition, such as a merger, being acquired by another company, or selling a portion of its assets, users’ personal information will, in most instances, be part of the assets transferred.

Maintenance of Information
Information about Users that is maintained on our systems is protected using industry standard security measures.

Notification of Changes
If we decide to change our privacy policy, we will post those changes to this privacy statement so our users are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.

Contact Information
If you have any questions or comments about our privacy practices, you should email us. Full contact details can be found on our contact page. We welcome your feedback.

User Review
Macey H.   I am so incredibly thankful to have found the Lens Pal (also, the fact that it's a 5 minute drive from my house is an added bonus!). The staff is extremely friendly, helpful and always go out of their way to make sure you have the best service and products they can offer. I went in to pick up an order a few weeks ago and when I got back to my car where my husband was waiting, the first words that came out of my mouth were "They're seriously the nicest people!" I've rented many different types of gear from them over the past year or two and will continue to do so for years to come.
Andrew   I consistently rented from a different company for years and would only use The LensPal in a pinch for weekend pickups, and (I can be a bit cheap) because their products are SLIGHTLY more per rental than the other local company I would rent from. Over time I was able to see and experience that was a mistake, by dealing with the horrible customer service of the other company. Not at Lens Pal, though, they are people who seem to care about the consumer as much as their equipment, giving suggestions (that HELP) that you didn't ask for. They have an amazing selection, are convenient since they have multiple pickup/drop off location, and always being such a pleasure to deal with in general (even if something goes wrong). If you're in the central Florida area there is no better option, I promise.
Neo   No "btw, I forgot to tell you there's a 500 deposit fee." The entire process was upfront and straight forward. AND they're sooo customer friendly. Definitely not going anywhere else.
Lafa   IDK Where to even begin. I have been renting from The Pal for a few years and they have never failed me. I come in and we chat and talk about gear and what gear im buying next and etc, they always have my gear ready for me when I get there and the prices are awesome. If I could give them 10 thumbs up, I totally would. Rent with confidence
Blake   I loves thelenspal. this is definitely the place to rent Camera equipment. service is excellent, equipment is top touch! only place I will ever rent equipment!
Raychel Armstrong   Liz and Steve are two amazing people that own one amazing business! I've been going to them now for over 4 years now. They've always been accommodating and I am thankful to have found a great business to rent camera equipment from. Recently Liz went out of her way to get me a rental that I needed desperately. Thank you so much and I will continue to suggest LensPal to those looking for rentals!
Waynestorm   This was the second time I've rented camera from Lenspal,originally for a fashion show, this time for my sons wedding! Customer service is personal and excellent and the equipment is professional. Impressed both times and will rent again!
Randolph B   Rented from another place in town that people rave about. They failed to deliver working items that really screwed up the shoot I had to do. Their attitude after the incident drove me to find Lens Pal. Lens Pal provided solid, working gear with a happy and cheery customer service. I couldn't be happier and am glad to have a local business to support. Will use them again for sure.
Scott Dentinger   Great and easy experience. Excellent communication. Highly recommended
Junaid   The staff was superb. Very very cooperative and friendly. All equipments were new and in good shape
Crockett   The Staff are very friendly and professional. I have dealt with them on two occasions now, and will gladly continue to do business with The LensPal
Kathy   Customer service A+ Website inviting and easy to use
Jared   No complaints whatsoever, item arrived swiftly and in great condition. It worked perfectly and had no issues shipping item back. Their communication during the whole process was prompt and cordial. I will definitely be doing business with them in the future.
Patrick   If you need to rent photography equipment look no further, the Lens Pal is the only place I use!The staff is excellent, so friendly and helpful I always go and pick up my rentals at the office just to stop and chat with them for a bit. I have been renting equipment from them for 3 years now, lenses, flashes and even camera bodies and have never once had an issue. The equipment has always been in excellent shape and worked just as it is supposed to! Thanks to the Lens Pal I have been able to expanded my photography as a craft and business at a fraction of the cost if I had to purchase the equipment. They have even come to my rescue at the last minute once or twice and completely saved me from not having the right equipment to get the job done. I can't say enough good things about this place and the people that work there! Just trust me once and rent from the Lens Pal, you'll thank me later!
Lisa   (Canon 70-200mm f/4 IS USM) I was really impressed with my experience. It was so easy picking up and dropping off the lens. The only issue, which might not be the fault of the company (user error?), was that the lens I rented seemed to be performing a bit poorly. Autofocus was very slow and made a negative impact on the shots I was able to produce at each shoot. However, I am more than happy to give it another go! Great customer service and looking forward to renting another lens soon. Thank you!
Brian J.   Super fast delivery, and excellent selection. A great way for me to try out some different lenses in a real world environment at a very affordable price. Thanks again TheLensPal!
Sherpa   An extremely easy and nice experience. I rented the Nikon 24mm 1.4 and got some great star photos while on a photography workshop. A great lens and a great experience.
Bob   Service is professional - as well as very personable which is extremely important to me. As a professional shooter I enjoy being treated as I treat my customer.I will recommend you to anyone I know who would be in need of your services.
Brenda   Great place, great people! I have enjoyed renting a telephoto lens for volleyball games and when my daughter was on homecoming court the pictures were terrific, even if she she wasn't crowned queen. Everyone is so helpful and the location is convenient!
B   Terrific service! Really enjoyed stopping by the Winter Garden office to pick up the perfect lens for high school volleyball games. Staff are so friendly and helpful, can't wait to rent again!
Garybogdon   I've been a contributing photographer for Sports Illustrated for over 12 years, and over 20 years of photojournalism experience before that- started shooting with film camera's back in the 1970's- so lets call it a long time. I can't say enough great things about the people at The LensPal- their equipment is always in absolute mint, perfection condition when I rent it and they go above and beyond in helping me get the equipment I need for the next big shoot. Recently rented the Canon 1DX along with a Canon IS 300mm 2.8 lens ( shooting NFL for Sports Illustrated ) and it worked beautifully . Lightweight, super fast focus and razor sharp, especially in low light ( iso 4000 ) shooting fast moving action sports. Check out the latest issue ( NFL Preview ) of Sports Illustrated for some of my recent work. I would give The LensPal, and their staff 5 plus stars!
Chuck   I already had a rental lens from Lens Pal on my trip to Maine, but when I dropped and broke my own lens I called Lens Pal for help. They overnighted a lens to take the place of my own lens I broke to save my trip from being a complete disaster! That's what I call great customer servie.
Twinice   As owner of my own Production Company, I can say that TheLensPal is single handedly THE BEST direct resource for photographers and videographers to get their hands on highest quality gear out there at an exceptional price. Their extensive gear list, professionalism, attention to detail and customer service have guaranteed a regular customer out of me - THANK YOU!!
Eric   Hey Folks, A huge thank you to the folks at The Lens Pal for making my weekend at the boat races incredibly fantastic. Rented a Nikon 80-400MM AF-S VR lens and it was perfect for the hydros. You can check out a small sampling on Face Book. The staff is wonderful, the rental process is super easy and convenient and the lens performed flawlessly. Eric Bartell
Kristen   Stephen and his wife were extremely helpful in recommendations and service. I will continue to rent from them because they make it a quick and easy process with the best customer service!
V   Had a full weekend event to cover and your team got what I needed to me on time and had the most hassle free way to return it. Equipment worked great and the weekend was a success. Thanks again...I will be a returning customer. V
Sara   Love this company! Always a great experience and always the kindest people to converse with!
Link   Good afternoon, I just wanted to say a huge thank you for providing the option to have the rentals sent to the other locations with no charge for the option. This was a great idea and kudos to whomever came up with it! I had my lens shipped to the Frames store in Lake Mary and I had my wife pick up the lens for me as I was working. Ironically we were looking for a good picture framing shop to frame a bunch of art and posters we have. So to say it was a win win situation as we will be using that shop to have our frames custom made. Thank you again and whoever reads this aside from Steve and his lady tell them Lincoln said hi and thank you for your awesome service! Lincoln Wood
Reggie   This is our 2nd time ordering from The Lens Pal and we have been extremely happy with the service they provide! Reasonable prices and equipment has always been in excellent condition!
ProView   As always, Stephen and Liz of The Lens Pal were a complete joy to rent equipment from. They are both extremely friendly, warm and accommodating. Every time I have needed to rent equipment, they have been and will continue to be my first choice! I highly recommend TheLensPal.com for all of your camera, lens & accessory rental needs! Greg Cohen Owner, Professional Photographer ProView Photography
Na   Easy to work with, excellent service! Will rent again.
Lauren   The people at the lens pal were absolutely wonderful. I had heard great reviews from several people and decided to use them-they were so kind and every time I came in had huge smiles on their faces. I would tell anyone I know that needs the service to rent from them! Super kind and professional.
Fotohaber   Absolutely great professional service. Always keep the time, and the equipment's is nice and perfect condition.Reliable service. Please keep up the good work. Thanks for all the help. JK
Kat   The LensPal provide such amazing service. This is my third time renting from them and plan to continue to come back. I always receive friendly customer service over the phone and in person. They helped me figure out what I needed for a big upcoming event. One piece ended up missing in the package. I called and they came personally to my home, a 45 minutes drive away from their office, just to make sure I had it for the event. I was so very very impressed and satisfied with them. Highly recommend them!!
Mark   Had a great experience with Lens Pal renting an LED panel light. The office was friendly and very helpful. I will definitely rent from them again. Sincerely, Mark
Bob   This is a great service! I had the opportunity to try out the type of lens I was considering buying. However, since I can rent it when needed at The Lens Pal at a reasonable price, I think I'll save my money and just rent it when I need it!!
Valrico Shooter   This was my first time dealing with LensPal. I rented a Nikkor 105. The rate for rental, including shipping was very reasonable. The lens arrived in excellent condition and the packaging was professional and secure. I was very impressed with their service and email contacts throughout the rental period. I will work with LensPal again.
Jenny   The lens pal is a consistently reliable company, and I highly recommend them. I have never had any issues with equipment failure or Shipments. I did have difficulty placing an order online one time and I called the company to figure out the problem. They had fixed whatever error and my order was processed and confirmed within the hour. I highly recommend this company for any rental needs you have. The customer service is amazing, the owners are personable, caring and professional, and they are ready and willing to assist you with any questions or needs you may have.
La4photo   Great Service. Excellent communication. Fine Equipment. I will be contacting Steve and TheLensPal team for all of my rental needs in the future.
Cliff   I met Jessica at Colonial Photo and Hobby Shop. We spoke briefly and after finding she was an employee of The LensPal, I thought I would try out their services by renting a Nikon 16mm fisheye lens. I rented this item for 7 days and found the service very good. In fact, I plan to use them again. Thanks for all your help ladies (Jessica and Liz).
LauraK   I recently rented a Nikon 105mm Macro lens from The LensPal. The equipment I received was in excellent condition, like new, and the customer service was excellent. Can recommend LensPal for equipment rental without hesitation.
Pjwinter   These guys are close by - only 45 miles away, so I always drive out and back to pick up and drop off. This was my second visit. First was for a summer family vacation to Grand Tetons and Yellowstone National Park with a super telephoto and wide angle. Posters of the key landmarks are wonderful. This trip was to State College, PA for spring break at Penn State and a side trip to Niagara Falls where the wide angle took wonderful sets for day break and sun set with -0C temperatures... Thanks so much !
CanonRebel   Once again I am extremely overwhelmed with the quality of equipment and customer service provided by our friends at The Lens Pal... this is a very convenient and inexpensive resource for upcoming for potographers like myself... and I'm looking forward to renting more equipment from The Lens Pal in the near future!
Josh   We loved renting from you guys and getting to talk to you for a few minutes today! Such a small company with lots of rental gear to choose from! We hope to be renting very frequently from you guys and hope to keep a great relationship with you! Thank you very much! Sincerely, Josh Weatherly - Director of Operations Richard Yates - Operations Manger and the rest of the staff at Josh Weatherly Photography
Bazidl   UNBELIEVABLE CUSTOMER SERVICE! I order a Canon 5D Mark III and an 20 - 70 L for a trip during the holiday break. Due to the weird holiday schedule UPS messed up my shipping and was going to deliver the package after I had already left. After reading my delivery status I emailed TheLensePal and explained the situation. They immediately called me back with a proposed solution. They recalled the original package and since they had no more 5D MarkIII's in stock they shipped me out a 1DS Mark3 and the lens with one day express shipping FREE OF CHARGE!!! It wasn't even their fault that UPS screwed up but they wanted to make sure I had something to take with me on my trip. The camera and lens both arrived in brand new condition! I highly recommend TheLensPal and will def use them in the future!
IanH   Very nice people, very nice lens (canon 10-22mm), very nice service and all at a great price too. More than happy to recommend and will certainly look forward to hiring more top quality kit from thelenspal for my future trips to Florida. Thank you.
A Pandey   Very nice company to get camera and lens on rent