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Lease Agreement



THIS EQUIPMENT LEASE AGREEMENT ("Lease") is between The LensPal, ("Lessor") and the current user ("Lessee") and will be deemed to be effective on the date and time that the Lessee clicked the “Confirm Order” button on The LensPal website. By clicking on the “Confirm Order” button, Lessee agrees to be bound by these Terms and Conditions, whether or not Lessee has read them.  The Lessor may at its sole discretion change or modify these Terms and Conditions at any time and any modifications shall become effective immediately as posted on this site.  By clicking on the “Confirm Order” button, the Lessee indicates acceptance of the modified Terms and Conditions.


NOW, THEREFORE, in consideration of the mutual covenants and promises hereinafter set forth, the parties hereto agree as follows:


  1. Lease.
    Lessor hereby leases to Lessee and Lessee hereby leases from Lessor, the described equipment (the "Equipment"): as shown in the order preview page of The LensPal website.
  2. Order Acceptance Policy.
    Your receipt of an electronic or other form of order confirmation does not signify Lessor’s acceptance of Lessee’s order, nor does it constitute confirmation of Lessor’s offer to rent. The LensPal reserves the right at any time after receipt of Lessee’s order to accept or decline Lessee’s order or to supply less than the quantity Lessee ordered of any item for any reason.
  3. Right to Lease.
    Lessor warrants that Lessor has the right to lease the Equipment, as provided in this Lease.
  4. Lease Term
    The term of this Lease shall commence on the day of the first attempt by the parcel carrier to deliver the item, and expire on the last day of the rental as displayed on the invoice.  The equipment must be returned or shipped to The LensPal during business hours on the last day of the rental.  When an order is placed through The LensPal website the system will automatically calculate the return date, which will take into account Saturdays, Sundays or postal holidays
  5. Shipping.
    Lessee is responsible for paying the shipping costs of the Equipment to Lessee’s premises and back to The LensPal. Lessor does not ship on federal holidays.  Lessor will send Lessee an email at the email address Lessee has provided when Equipment is shipped.  Lessor will send Lessee an email at the email address Lessee has provided when Equipment rented by Lessee is returned.

    Lessor cannot guarantee when an order will arrive.  Consider any shipping or transit time offered by The LensPal or other parties only as an estimate. Lessee is encouraged to order in a timely fashion to avoid delays caused by shipping or product availability. 

    Both the outbound (from Lessor to Lessee’s premises) and inbound (from Lessee back to Lessor) shipping charges for the order will be paid in advance and in full.

    The Lessee is responsible for bringing the package(s) to an authorized UPS shipping location and receiving a receipt for the transaction.Dropping the package(s) off in a UPS drop-box, an unstaffed facility, 3rd party shipper, mailroom or a USPS facility does not constitute a safe return of The LensPal property and constitutes a violation of the terms of the lease. Any loss occurred at the above listed unauthorized facilities will be entirely the responsibility of the Lessee and any loss will be  calculated at full retail price plus any resulting loss of use cahrges.
  6. Lease Rental.
    The lease rental for the Equipment shall be paid in advance in full. Extensions to the rental period shall be paid in full at the time that the extension period is granted by the Lessor.
  7. Cancellations.
    Cancellations are made by contacting us either by phone or Email and are subject to the following terms.

    If you cancel your order up to 7 days prior to shipping or pick-up, then we will not charge a cancellation fee. However, if you cancel within that 7 day window, then we will levy a charge equivalent to a 4 Day Rental for each item that was on the order. Your order cannot be cancelled after it has been processed ready for delivery by UPS or processed for collection at a local pick-up point
  8. Use of the Equipment.
    Lessee shall use the Equipment in a careful and proper manner and shall comply with and conform to all national, state, municipal, police and other laws, ordinances and regulations in any way relating to the possession, use, or maintenance of the Equipment.
  9. Ownership.
    The Equipment is, and shall at all times be and remain, the sole and exclusive property of Lessor; and the Lessee shall have no right, title or interest therein or thereto except as expressly set forth in this Lease.
  10. Repairs.
    Lessor shall keep the Equipment in good repair, condition and working order and shall furnish any and all parts, mechanisms and devices required to keep the Equipment in good mechanical working order.

    Lessee shall not in any way repair or materially alter the physical or otherwise makeup of the Equipment.
  11. Lost, Damaged, Stolen or Unreturned Equipment.
    Lessee hereby assumes and shall bear the entire risk of loss and damage to the Equipment from any and every cause. No loss or damage to the Equipment or any part thereof shall impair any obligation of Lessee under this Lease which shall continue in full force and effect through the term of the Lease.

    In the unlikely event that the Equipment appears damaged when Lessee receives Equipment via our shipping contractor, Lessee must notify Lessor immediately within three hours of receiving the shipment and provide photographs showing condition of the box.  Upon notification of suspected damage resulting from shipping of the Equipment, Lessor will send Equipment to the manufacturer for inspection and repair.  Lessee and Lessor agree to be bound, legally and otherwise, by the report of manufacturer. 

    In the event of damage of any kind to the Equipment, Lessee agrees to allow Lessor to charge Lessee’s credit card for the full cost of repair of said damaged Equipment.  Lessor expressly reserves the right to choose the repair method and venue, within reasonable market value terms.  Lessee and Lessor agree to be bound, legally and otherwise, by the report of Lessor’s chosen repair venue as to the cause of the damage to the Equipment.

    In the event of default, or a lost or unreturned item, Lessor reserves the right to pursue civil and criminal remedies against Lessee, including, but not limited to, taking immediate possession of the Equipment; obtaining, by Lessee’s credit card or otherwise, from Lessee the cost of the full retail price of a comparable substitute of Equipment and late fees assessed prior to deeming the Lessee in default or the Equipment lost or unreturned; notifying a collections agency, which immediately results in additional attorneys’ and collection fees being charged to Lessor; filing of criminal charges; employing “skip tracer” or repossession agency to collect the Equipment or goods sufficient to repay the value of the Equipment; and/or pursue any and all legal remedies against Lessee. These remedies are not exclusive. In the event of litigation to recover any such damages, Lessee is held responsible for all legal fees and costs incurred by Lessor.

    Failure to return rental property or equipment upon expiration of the rental period and failure to pay all amounts due including costs for damage to the property or equipment) are prima facie evidence of intent to defraud, punishable in accordance with section 812.155, Florida Statutes.

    Lessor is deemed to be in “default” if for any reason payment to Lessee is not delivered, is disputed, or is otherwise interrupted.

    Equipment is deemed to be “lost” or “unreturned” when Lessee has failed to ship rented Equipment to Lessor within seven (7) days of expiration of Term. If Lessee returns Equipment, in undamaged state, to Lessor within thirty (30) days of expiration of Term, the charge to Lessee’s credit card for the price of a comparable substitute will be refunded to Lessee by Lessor and a late fee will be charged to Lessee’s credit card. Late returns will be charged a late fee equivalent to 25% of a 7 Day Rental for each day the item is late as determined by the invoice. After thirty (30) days, all sales are final and Lessee will allow the Lessor to charge Lessee's credit/debit card for the full retail value of the item(s).

    In the event of equipment becoming damaged beyond repair, Lessee shall pay the full replacement fee and shall not be entitled to ownership of the damaged Equipment

    The Lessor will not be held liable for any damage to the Lessee's own personal Equipment used in conjunction with the Lessor's Equipment.
  12. Out-of-Stock Products and Multiple Product Orders.
    Lessor will ship product as it becomes available.  There may be times when the product Lessee ordered is out-of-stock which will delay fulfilling Lessee’s order.  Lessor makes no guarantees as to availability of Equipment.  Any estimate of availability provided by Lessor is based on the assumption that each one of The LensPal customer’s returns Equipment within prescribed term period.  Lessor will keep Lessee informed of any products that Lessee has ordered that are out-of-stock and unavailable for immediate shipment.  Lessee may cancel the order at any time prior to shipping. 

    For a multiple product order, Lessor will make every attempt to ship all products contained in the order at the same time.  Products that are unavailable at the time of shipping will be shipped as they become available, unless Lessee notifies Lessor of their alternate wishes to this end.  Lessee will only be charged for products contained in a given shipment, plus any applicable shipping charges.  Lessee will only be charged for shipping at the rate quoted on Lessee’s purchase receipt.  The entirety of this shipping charge may be applied to the first product(s) shipped on a multiple shipment order.
  13. Surrender.
    Upon the expiration or earlier termination of this Lease, Lessee shall return the Equipment to Lessor in good repair, condition and working order, ordinary wear and tear resulting from proper use thereof alone excepted, by delivering the Equipment at Lessee's cost and expense via the shipping method of Lessor's choice.  Ordinary wear and tear is to be determined at the discretion of the Lessor within the confines of the reasonably common and ordinary meanings of those terms.  Lessee will be responsible for proper packaging of the return shipment using shipping and packaging materials as provided by Lessor in the order shipment.

    Lessor’s acceptance of the Equipment upon return by Lessee shall not represent Lessor’s determination as to condition of Equipment upon return.  Lessor reserves the right to accept Equipment upon return by Lessee and make determinations regarding the condition of the Equipment within a reasonable amount of time.  Lessor’s determination as to the condition of the Equipment upon return by Lessee is binding under this Section and Section 11 (“Lost, Damaged, or Unreturned Equipment.”).
  14. Damage Waiver.
    The LensPal offers Lessee the option to purchase damage waiver for unintentional damage to the Equipment during the Rental Period. The determination of whether damage is unintentional and not abuse is at the sole discretion of The LensPal. In the event of damage covered by this insurance, the insured Lessee will pay The LensPal a deductible amounting to 15% of the value of an item in similar condition to the Equipment rented to Lessee. Valuation of the Equipment is within the sole discretion of The LensPal.

    As a guideline the following types of damage are not normally considered to be covered by damage waiver and the lessee remains fully liable for the cost of replacement or repair to the equipment.
    • Water or sand damage;
    • Intentional damage;
    • Damage caused by abusive use of the equipment;
    • Lost or stolen equipment;
    • Lost accessories (caps, hoods, tripod rings, bags, etc.)
  15. Taxes.
    Lessee shall keep the Equipment free and clear of all levies, liens and encumbrances. Lessee, or Lessor at Lessee's expense, shall report, pay and discharge when due all license and registration fees, assessments, sales, use and property taxes, gross receipts, taxes arising out of receipts from use or operation of the Equipment, and other taxes, fees and governmental charges similar or dissimilar to the foregoing, together with any penalties or interest thereon, imposed by any state, federal or local government or any agency, or department thereof, upon the Equipment or the purchase, use, operation or leasing of the Equipment or otherwise in any manner with respect thereto and whether or not the same shall be assessed against or in the name of Lessor or Lessee. However, Lessee shall not be required to pay or discharge any such tax or assessment so long as it shall, in good faith and by appropriate legal proceedings, contest the validity thereof in any reasonable manner which will not affect or endanger the title and interest of Lessor to the Equipment; provided, Lessee shall reimburse Lessor for any damages or expenses resulting from such failure to pay or discharge.
  16. Limitation of Liability.

  17. Indemnity.

    Lessee shall indemnify and save harmless Lessor against all loss, damage, expense and penalty, including reasonable attorney’s fees, arising from, related to, or connected with any action on account of any injury to person or property of any character occasioned by the operation, handling or transportation of the leased Equipment during the Term or while the Equipment is in the possession or control of Lessee.

    If you fail to pay amounts you owe us, your account may be referred to a third party collection agency and/or law firm for collection. To the extent permitted by law, you will pay us any costs and fees we reasonably incur to collect amounts you owe us.

  18. Waiver.
    The failure of either party to enforce any provisions of this Agreement shall not be deemed a waiver or limitation of that party’s right to subsequently enforce and compel strict compliance with every provision of this Agreement.  The acceptance of rent by Lessor does not waive Lessor’s right to enforce any provisions of this Agreement. 
  19. Default.
    If Lessee fails to observe, keep or perform any other provision of this Lease required to be observed, kept or performed by Lessee, Lessor shall have the right to exercise any one or more of the following remedies:
    • To declare the entire amount of rent hereunder immediately due and payable without notice or demand to Lessee.
    • To immediately take possession of Equipment without notice or demand to Lessee.
    • To sue for and recover all rents, and other payments, including lost rental income, then accrued or thereafter accruing.
    • To terminate this Lease
    • To pursue any other remedy at law or in equity.

    Notwithstanding any repossession or any other action which Lessor may take, Lessee shall be and remain liable for full performance of all obligations to be performed under this Lease.  All of Lessor's remedies are cumulative, and may be exercised concurrently or separately.

  20. Bankruptcy.
    Neither this Lease nor any interest therein is assignable or transferable by operation of law. If any proceeding under the Bankruptcy Act, as amended, is commenced by or against the Lessee, or if the Lessee is adjudged insolvent, or if Lessee makes any assignment for the benefit of his creditors, or if a writ of attachment or execution is levied on the Equipment and is not released or satisfied within ten (10) days thereafter, or if a receiver is appointed in any proceeding or action to which the Lessee is a party with authority to take possession or control of the Equipment, Lessor shall have and may exercise any one or more of the remedies set forth in Section 13 (“Surrender.”) above; and this Lease shall, at the option of the Lessor, without notice, immediately terminate and shall not be treated as an asset of Lessee after the exercise of said option.
  21. Additional Documents.
    If Lessor shall so request, Lessee shall execute and deliver to Lessor such documents as Lessor shall deem necessary or desirable for purposes of recording or filing to protect the interest of Lessor in the Equipment including, but not limited to a UCC financing statement.
  22. Claims of Copyright Infringement
    It is the policy of The LensPal to respect the intellectual property rights of others. The LensPal does not promote, foster, or condone the copying of photographs or any other infringing activity.
  23. Used Equipment.  Lessee acknowledges that the Equipment may be used and also may be cosmetically flawed.  However, Lessor warrants that the Equipment, whether new or used, will be in proper working condition when leased to Lessee.  Should Lessee discover that the Equipment, as received, is not working properly, Lessee agrees to notify Lessor pursuant to the section titled "Lost, Stolen or Unreturned Equipment" of this agreement.  
  24. Typographical Errors.
    In the event a product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, Lessor shall have the right to refuse or cancel any orders placed for product listed at the incorrect price.  Lessor shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and Lessee’s credit card charged.  If Lessee’s credit card has already been charged for the purchase and Lessee’s order is canceled, Lessor shall immediately issue a credit to Lessee’s credit card account in the amount of the incorrect price.
  25. Entire Agreement.
    This instrument constitutes the ENTIRE AGREEMENT between the parties on the subject matter hereof and it shall not be amended, altered or changed except by a further writing signed by the parties hereto.  If any portion of the agreement is found unenforceable, it will not affect the remainder of the agreement, which shall remain valid and enforceable.
  26. Assignment.
    Lessee shall not assign this Lease or its interest in the Equipment without the prior written consent of Lessor.
  27. Headings.
    Headings used in this Lease are provided for convenience only and shall not be used to construe meaning or intent.
  28. Governing Law.
    This Lease shall be construed and enforced according to laws of the State of Florida.  Lessee and Lessor agree that the United States District Court for the Northern District of Florida and/or the Florida Superior Court for Lake County shall have exclusive jurisdiction over any dispute between you and The LensPal relating in any way to The LensPal service or website or this Agreement.

    The LensPal reserves the right to cancel any order for any reason, including price mistakes.

    These Terms and Conditions will supersede any terms and/or conditions Lessee includes with any purchase order, regardless of whether Lessor signs the purchase order or not.  The LensPal reserves the right to make changes to this site and these Terms and Conditions at any time.


User Review
Dave   Sooooooooo, professional and caring. don't think should I rent, just do it. I will deal with them anytime, Thank You ,to your company
Iwona   I have been a customer of The Lens Pal for over 10 years. I rent equipment there when I want to test something new that just came on a market, have very specific need or when my equipment is in service. The customer service is outstanding; professional and accommodating, especially when in pinch. The equipment is top notch and the renting process very smooth and easy. Thanks Lens Pal for all the support!
Roenel   The Lens Pal has saved me time and money twice already! They are professionals that will be at the ready with the equipment you need. Recently rented the 70-200mm RF L4 from them and the lens was in excellent condition! they even provided a rugged storage box for safe keeping when I wasn't using the lens. Saved me an hour-long trek back home and allowed me to be on time to my appointment. They will always be my go to if I need rentals or if I simply want to try new equipment before making the commitment to buying it.
ThruVisualMedia   By far the best rental house I have ever worked with. Extremely professional, always at the ready with items in stock. Everything is well documented with clear paper trails. As long as I remain in central Florida, The Lens Pal will always be my GO-TO...
Kim   I have rented camera lens, on-camera flash and a full frame camera and each transaction was easy to process online, easy to pick-up and easy drop-off return. I highly recommend LensPal if you are trying new products before you buy.
Chris Kayite   I have worked with TheLensPal for a very long time now and it is needless to say that they have THE BEST SERVICE amongst all other rentals companies I have worked with. Equipment is shipped on time and arrives very well packaged. Their customer service is LITERALLY THE BEST! My content has definitely gotten better and TheLensPal has played a big role in my growth. I will continue to use TheLensPal and I will also continue to refer them to as many people as I can! Thank you for all you do! Liz and everyone on the team are the best! CK
Vic   Excellent customer service, great selection to suit my needs. Came through big time on the day I was going to shoot a wedding... the battery to my flashpoint explor600 was not charging and I was able to place my order to rent one, and picked it up the same morning. They were super friendly. Highly recommend!!!
Mike   Outstanding service. Quick and convenient. Lens was in excellent condition.
Manny   Great Equipment selection! They had everything I needed for my shoot and it went excellent! Fair pricing and excellent costumer service! Liz and Kelvin are great and helped me figure out things I needed on top of what I had. Great Team and great service! Thank you so much. I will come back to them for my next shoot! Recommended 100%
Samantha   My business wouldn’t be as successful without the fabulous products and support I’ve received from Liz & Stephen and the great staff @TheLensPal!!! Whatever my needs are, they always have just what I’m looking for!!
Tony   Lens Pal does a great job! Always comes thru. Equipment rented (lav mic) was a good brand name and worked great. Rental process was easy and straight forward. Thank you!
Cliff   Nicest people and the best customer service of any company in this industry! Whether I'm renting an $11,000 lens or a $30 backdrop their service remains spectacular.
DavidPaul   Seriously, the best company i've ever worked with just in general. They're so INCREDIBLY helpful and even thoughtful! They understand the stress of a photographer and videographer and do an AMAZING job to make sure you're prepped and covered. I will always rent from this company. Gotta shout out to Liz for being so consistent.
Joey   The LensPal is my go-to place in central florida for equipment rentals. They're constantly updating their stock with new gear, and the owners are extremely friendly and personable. The prices are fair and beat any other rental house in the area (though I can't really name a rental house that's on their level).
Jace   I have been using these guys for a long time now and have had nothing but excellent experiences. They have saved us on last minute needs for unexpected events and shoots. Being able to pick up from their drop ship location downtown has been such a convenience for us. Much better than their local competitors which I’ll be so kind not to name out of professionalism, but such a noticeable difference in experience. I’ll continue to use these guys for the unforeseable future.
Ansley   I always love renting from y'all, and this was my first time renting lighting. I was disappointed because there was no receiver in the light kit, so I could not use the flash at all, Which I really needed. I will have to triple check that it comes with a receiver next time.
GB   One of the best rental houses for DSLR and Video gear in the country. Great customer service and super clean mint condition gear- Highly recommend ! Been a satisfied customer for years!
Ben   I love renting equipment from the Lenspal! Best customer service ever!
Michael   Such a fantastic rental house, they serve all of Central Florida and they have the most outstanding customer service. They carry all of the latest equipment from Canon, Nikon, Sony, Fuji and all major brands. Total professionals.
Lechon   The LensPal is hands down the best in the industry. I've been using them for years and I wouldn't have it any other way. If you want incredible gear, knowledgeable and caring support, and easy accessibility than look no further. Steve & Liz are simply incredible. Life long fan!
NewFujiOwner   I rented the Fuji X-T2 and a 16-55 f2.8 a couple months ago to see if I really wanted to invest in it. After shooting for it for one day I was completely confident this will be my new camera. I am thankful that they had this option to rent out seeing as how most store don't even have this as a display. Everything went smooth and fast with Lenspal. If I'm ever in need of any equipment they are first on my mind.
Frank   TheLensPal is my go to spot for renting photo & video rental gear & soon will be yours to. I've been renting from them for years now & recently rented the Panasonic GH5, along with the Dji Ronin and man was i blown away. Me being the first to rent this camera, Liz & the pals showed me a few things that was new with it & even offered me a jelly stuffed donut to help control my excitement lol . The shoot turned out better than planned , the Ronin gave me so much confidence & the quality of the camera just seemed so unreal , so if you're ever in need of a camera, lens, lights or professional audio be sure to check out TheLensPal, truly a great place to rent from.
Sully   Holy crap, they seriously go above and beyond. Their customer service game is very much on point. I will always be renting from this company. Thanks for everything!
Darragh Sinnott   Perhaps one of the friendliest, most helpful lens rental houses in Central Florida. They have saved me on a shoot and worked with me personally to keep the rental within the budget. This is the kind of camera rental house that everyone should have in their contact list. Highly recommended!
Jennifer Stelly   The LensPal is FABULOUS! Easy online ordering, super quick pick up (and drop off.) Always kind, very knowledgeable and always quick to respond to my questions. The last time I was there the Canon 5D Mark III I rented was not returned in time and without question they handed me the 5D Mark IV at NO additional charge. Fabulous customer service!
Luigi Marcial   Great camera rental office. Friendly staff and service is fast and easy. Good rates for rental equipment and no need for insurance or down payments.
Shadowman   There is only one place to go when you need the right tools for your shoot....The LensPal. The service is awesome. The flexibility of hours and locations to pickup your rental, made it easy to accommodate my shoots, even with a short notice from my clients. They really understand our profession. The process is so easy and quick....NO Hassles!!!
Charles Roper   Great service, rented a lens for a family trip to the Galapagos Islands, lens was ready when I got there and the staff was very helpful. Plan on using them for my next trip.
Edd   Thanks Lens Pal for the great service. Here is one of the pictures from the 24 hrs of Daytona test. That Nikon 80-400mm lens was tack sharp. It's a good think you guys have lens like that for rental, otherwise I would have to sell a kidney to afford one.
Revelo Studios   We've been renting from Lenspal for over a year now and couldn't be happier. Being able to pick up our rentals from Harmon is super convenient and their user interface is much more user friendly than other rental sites we've dealt with. Above all things, their customer service is wonderful! On many occasions Liz has called us to check in and goes above and beyond for us on every order. I think the best description is that every time we get off the phone with them we're smiling. Most companies these days are very hard to get in touch with and when you do connect with them, they don't make you smile.
Chris   Fantastic! Have rented from LensPal twice now and do not plan on going anywhere else ever again. First time I rented, I called in just to ask a few questions. The customer service was nothing short of amazing! Answered everything for me and really went the extra mile to make sure I was happy.
SaraK   Great company. To top off their greatness, they have the BEST customer service on the planet.
Carlos   I had a great experience renting a 14-24 Nikon Lens from LensPal. They have great prices and even better customer service. Thank you for having this business for photographers.
AV   Love how convenient they make things. They're also really on top of everything! I made a mistake on ordering a lens and they immediately contacted me to try and solve the issue (without me even asking!) I also really like the staff, everyone is really kind and knows their stuff! Will certainly keep using The Lens Pal for a long time to come.
Tony   The Lens Pal, what would I do without you? Quality glass and accessories, reasonable rates, convenient location, and wonderfully friendly staff. What more could I ask for? Thanks for the many years of always being there for me! #BeMyLensPal
Lady   Customer is so important to every businesses and this company has it! I love the feeling that I am welcomed and the staff is very knowledgeable of what they do! Will def rent some gears again specially that I shoot outdoors most of the time. Thank you so much!!!! You are highly recommended to all photographers out there both hobbyist and professionals.
Victor   I normally don't do reviews, but if I do is because it Really deserves it. Customer service is A+, super friendly and super welcoming. From now on.. Is my go to local business to get all the equipment I need.
Elle   Just recently rented from another company because the lens I needed was not available through you (and I waited til the last minute) but never again! The Lens Pal has been more accommodating & doesn't force me to return a lens at the exact time I picked it up which is so much more convenient. Plus you have more pickup locations & your site is more user friendly! Best place in Orlando to rent equipment for sure. -Captured by Elle Photography
Travis   The Lens Pal has the best service of any equipment rental business I've used. Steve and Liz go out of their way to accommodate the needs of their customers. I highly recommend The Lens Pal!
Angie   Amazingly, friendly customer service! I can't wait to rent another lens!
Sivan   I can't believe I haven't written a review yet! I started using The Lens Pal a couple of years ago, and they've been nothing short of fantastic from day one! They have great personalities, truly care about their customers, always have smiles on their faces, and are overall very accommodating. I use it for my photography business, and also for our studio rental company when our renters need equipment. Will never go anywhere else!
Bill   Great service. Nice people. I've been renting from them for a couple years now.
Troy   What can I say about LensPal! They are absolutely incredible & have won me over! From a last minute rental need two hours before they closed to working with me when it was going to be cutting it close to a deadline! Their customer service is incredible, unlike any other business of any kind I have encountered before! I will be using this lens rental company for life! If you are looking for a rental company, please for your own good, look no further than this incredible company!
Kiara   I'm literally so in love with this company! They have the friendliest staff I've ever met, and they are super helpful whenever you have questions or are in need of anything. I've rented a Canon 24-70mm Lens from them for SEVERAL weddings already, and I will continue to do so. If you're ever in need of camera equipment look no further! I have recommended this to countless of photographer friends, and they all say the same thing! We love the Lens Pal
Jamie   I've been renting from The Lens Pal for some time now, and every single experience has been a positive one! Everyone is so friendly and the process is always super simple!
Tyler   One of the best equipment rental places in Orlando. Customer service is amazing and everyone is super friendly. I will continue to rent from them!
Kath   I used The LensPal for the first time this past weekend (I usually use another company but they did not have my lenses in stock for my dates) and I am very pleased with their services! The staff is super nice and the equipment worked flawlessly :) Thank you The LensPal! I look forward to renting from you in the future!!
BM   I love lens pal so so so much. Not only do they have the best gear to rent but they have got to be the nicest people around. Liz is always so helpful and always there when you need something in a pinch. I've been renting from them for about 2yrs now and I've never had any issues. Wish they offered 2 day service for locals which would be amazing (Hint Hint) This is a great company friends, so get your gear here!
Tyler   I've been renting at lens pal for maybe 3-4 years now, they're the best, always very friendly and flexible, and can offer good recommendation
Glenn   Some of the best people that I have ever dealt with, I am a Lens Pal fan for life
Macey H.   I am so incredibly thankful to have found the Lens Pal (also, the fact that it's a 5 minute drive from my house is an added bonus!). The staff is extremely friendly, helpful and always go out of their way to make sure you have the best service and products they can offer. I went in to pick up an order a few weeks ago and when I got back to my car where my husband was waiting, the first words that came out of my mouth were "They're seriously the nicest people!" I've rented many different types of gear from them over the past year or two and will continue to do so for years to come.
Andrew   I consistently rented from a different company for years and would only use The LensPal in a pinch for weekend pickups, and (I can be a bit cheap) because their products are SLIGHTLY more per rental than the other local company I would rent from. Over time I was able to see and experience that was a mistake, by dealing with the horrible customer service of the other company. Not at Lens Pal, though, they are people who seem to care about the consumer as much as their equipment, giving suggestions (that HELP) that you didn't ask for. They have an amazing selection, are convenient since they have multiple pickup/drop off location, and always being such a pleasure to deal with in general (even if something goes wrong). If you're in the central Florida area there is no better option, I promise.
Neo   No "btw, I forgot to tell you there's a 500 deposit fee." The entire process was upfront and straight forward. AND they're sooo customer friendly. Definitely not going anywhere else.
Lafa   IDK Where to even begin. I have been renting from The Pal for a few years and they have never failed me. I come in and we chat and talk about gear and what gear im buying next and etc, they always have my gear ready for me when I get there and the prices are awesome. If I could give them 10 thumbs up, I totally would. Rent with confidence
Blake   I loves thelenspal. this is definitely the place to rent Camera equipment. service is excellent, equipment is top touch! only place I will ever rent equipment!
Raychel Armstrong   Liz and Steve are two amazing people that own one amazing business! I've been going to them now for over 4 years now. They've always been accommodating and I am thankful to have found a great business to rent camera equipment from. Recently Liz went out of her way to get me a rental that I needed desperately. Thank you so much and I will continue to suggest LensPal to those looking for rentals!
Waynestorm   This was the second time I've rented camera from Lenspal,originally for a fashion show, this time for my sons wedding! Customer service is personal and excellent and the equipment is professional. Impressed both times and will rent again!
Randolph B   Rented from another place in town that people rave about. They failed to deliver working items that really screwed up the shoot I had to do. Their attitude after the incident drove me to find Lens Pal. Lens Pal provided solid, working gear with a happy and cheery customer service. I couldn't be happier and am glad to have a local business to support. Will use them again for sure.
Scott Dentinger   Great and easy experience. Excellent communication. Highly recommended
Junaid   The staff was superb. Very very cooperative and friendly. All equipments were new and in good shape
Crockett   The Staff are very friendly and professional. I have dealt with them on two occasions now, and will gladly continue to do business with The LensPal
Kathy   Customer service A+ Website inviting and easy to use
Jared   No complaints whatsoever, item arrived swiftly and in great condition. It worked perfectly and had no issues shipping item back. Their communication during the whole process was prompt and cordial. I will definitely be doing business with them in the future.
Patrick   If you need to rent photography equipment look no further, the Lens Pal is the only place I use!The staff is excellent, so friendly and helpful I always go and pick up my rentals at the office just to stop and chat with them for a bit. I have been renting equipment from them for 3 years now, lenses, flashes and even camera bodies and have never once had an issue. The equipment has always been in excellent shape and worked just as it is supposed to! Thanks to the Lens Pal I have been able to expanded my photography as a craft and business at a fraction of the cost if I had to purchase the equipment. They have even come to my rescue at the last minute once or twice and completely saved me from not having the right equipment to get the job done. I can't say enough good things about this place and the people that work there! Just trust me once and rent from the Lens Pal, you'll thank me later!
Lisa   (Canon 70-200mm f/4 IS USM) I was really impressed with my experience. It was so easy picking up and dropping off the lens. The only issue, which might not be the fault of the company (user error?), was that the lens I rented seemed to be performing a bit poorly. Autofocus was very slow and made a negative impact on the shots I was able to produce at each shoot. However, I am more than happy to give it another go! Great customer service and looking forward to renting another lens soon. Thank you!
Brian J.   Super fast delivery, and excellent selection. A great way for me to try out some different lenses in a real world environment at a very affordable price. Thanks again TheLensPal!
Sherpa   An extremely easy and nice experience. I rented the Nikon 24mm 1.4 and got some great star photos while on a photography workshop. A great lens and a great experience.
Bob   Service is professional - as well as very personable which is extremely important to me. As a professional shooter I enjoy being treated as I treat my customer.I will recommend you to anyone I know who would be in need of your services.
Brenda   Great place, great people! I have enjoyed renting a telephoto lens for volleyball games and when my daughter was on homecoming court the pictures were terrific, even if she she wasn't crowned queen. Everyone is so helpful and the location is convenient!
B   Terrific service! Really enjoyed stopping by the Winter Garden office to pick up the perfect lens for high school volleyball games. Staff are so friendly and helpful, can't wait to rent again!
Garybogdon   I've been a contributing photographer for Sports Illustrated for over 12 years, and over 20 years of photojournalism experience before that- started shooting with film camera's back in the 1970's- so lets call it a long time. I can't say enough great things about the people at The LensPal- their equipment is always in absolute mint, perfection condition when I rent it and they go above and beyond in helping me get the equipment I need for the next big shoot. Recently rented the Canon 1DX along with a Canon IS 300mm 2.8 lens ( shooting NFL for Sports Illustrated ) and it worked beautifully . Lightweight, super fast focus and razor sharp, especially in low light ( iso 4000 ) shooting fast moving action sports. Check out the latest issue ( NFL Preview ) of Sports Illustrated for some of my recent work. I would give The LensPal, and their staff 5 plus stars!
Chuck   I already had a rental lens from Lens Pal on my trip to Maine, but when I dropped and broke my own lens I called Lens Pal for help. They overnighted a lens to take the place of my own lens I broke to save my trip from being a complete disaster! That's what I call great customer servie.
Twinice   As owner of my own Production Company, I can say that TheLensPal is single handedly THE BEST direct resource for photographers and videographers to get their hands on highest quality gear out there at an exceptional price. Their extensive gear list, professionalism, attention to detail and customer service have guaranteed a regular customer out of me - THANK YOU!!
Eric   Hey Folks, A huge thank you to the folks at The Lens Pal for making my weekend at the boat races incredibly fantastic. Rented a Nikon 80-400MM AF-S VR lens and it was perfect for the hydros. You can check out a small sampling on Face Book. The staff is wonderful, the rental process is super easy and convenient and the lens performed flawlessly. Eric Bartell
Kristen   Stephen and his wife were extremely helpful in recommendations and service. I will continue to rent from them because they make it a quick and easy process with the best customer service!
V   Had a full weekend event to cover and your team got what I needed to me on time and had the most hassle free way to return it. Equipment worked great and the weekend was a success. Thanks again...I will be a returning customer. V
Sara   Love this company! Always a great experience and always the kindest people to converse with!
Link   Good afternoon, I just wanted to say a huge thank you for providing the option to have the rentals sent to the other locations with no charge for the option. This was a great idea and kudos to whomever came up with it! I had my lens shipped to the Frames store in Lake Mary and I had my wife pick up the lens for me as I was working. Ironically we were looking for a good picture framing shop to frame a bunch of art and posters we have. So to say it was a win win situation as we will be using that shop to have our frames custom made. Thank you again and whoever reads this aside from Steve and his lady tell them Lincoln said hi and thank you for your awesome service! Lincoln Wood
Reggie   This is our 2nd time ordering from The Lens Pal and we have been extremely happy with the service they provide! Reasonable prices and equipment has always been in excellent condition!
ProView   As always, Stephen and Liz of The Lens Pal were a complete joy to rent equipment from. They are both extremely friendly, warm and accommodating. Every time I have needed to rent equipment, they have been and will continue to be my first choice! I highly recommend TheLensPal.com for all of your camera, lens & accessory rental needs! Greg Cohen Owner, Professional Photographer ProView Photography
Na   Easy to work with, excellent service! Will rent again.
Lauren   The people at the lens pal were absolutely wonderful. I had heard great reviews from several people and decided to use them-they were so kind and every time I came in had huge smiles on their faces. I would tell anyone I know that needs the service to rent from them! Super kind and professional.
Fotohaber   Absolutely great professional service. Always keep the time, and the equipment's is nice and perfect condition.Reliable service. Please keep up the good work. Thanks for all the help. JK
Kat   The LensPal provide such amazing service. This is my third time renting from them and plan to continue to come back. I always receive friendly customer service over the phone and in person. They helped me figure out what I needed for a big upcoming event. One piece ended up missing in the package. I called and they came personally to my home, a 45 minutes drive away from their office, just to make sure I had it for the event. I was so very very impressed and satisfied with them. Highly recommend them!!
Mark   Had a great experience with Lens Pal renting an LED panel light. The office was friendly and very helpful. I will definitely rent from them again. Sincerely, Mark
Bob   This is a great service! I had the opportunity to try out the type of lens I was considering buying. However, since I can rent it when needed at The Lens Pal at a reasonable price, I think I'll save my money and just rent it when I need it!!
Valrico Shooter   This was my first time dealing with LensPal. I rented a Nikkor 105. The rate for rental, including shipping was very reasonable. The lens arrived in excellent condition and the packaging was professional and secure. I was very impressed with their service and email contacts throughout the rental period. I will work with LensPal again.
Jenny   The lens pal is a consistently reliable company, and I highly recommend them. I have never had any issues with equipment failure or Shipments. I did have difficulty placing an order online one time and I called the company to figure out the problem. They had fixed whatever error and my order was processed and confirmed within the hour. I highly recommend this company for any rental needs you have. The customer service is amazing, the owners are personable, caring and professional, and they are ready and willing to assist you with any questions or needs you may have.
La4photo   Great Service. Excellent communication. Fine Equipment. I will be contacting Steve and TheLensPal team for all of my rental needs in the future.
Cliff   I met Jessica at Colonial Photo and Hobby Shop. We spoke briefly and after finding she was an employee of The LensPal, I thought I would try out their services by renting a Nikon 16mm fisheye lens. I rented this item for 7 days and found the service very good. In fact, I plan to use them again. Thanks for all your help ladies (Jessica and Liz).
LauraK   I recently rented a Nikon 105mm Macro lens from The LensPal. The equipment I received was in excellent condition, like new, and the customer service was excellent. Can recommend LensPal for equipment rental without hesitation.
Pjwinter   These guys are close by - only 45 miles away, so I always drive out and back to pick up and drop off. This was my second visit. First was for a summer family vacation to Grand Tetons and Yellowstone National Park with a super telephoto and wide angle. Posters of the key landmarks are wonderful. This trip was to State College, PA for spring break at Penn State and a side trip to Niagara Falls where the wide angle took wonderful sets for day break and sun set with -0C temperatures... Thanks so much !
CanonRebel   Once again I am extremely overwhelmed with the quality of equipment and customer service provided by our friends at The Lens Pal... this is a very convenient and inexpensive resource for upcoming for potographers like myself... and I'm looking forward to renting more equipment from The Lens Pal in the near future!
Josh   We loved renting from you guys and getting to talk to you for a few minutes today! Such a small company with lots of rental gear to choose from! We hope to be renting very frequently from you guys and hope to keep a great relationship with you! Thank you very much! Sincerely, Josh Weatherly - Director of Operations Richard Yates - Operations Manger and the rest of the staff at Josh Weatherly Photography
Bazidl   UNBELIEVABLE CUSTOMER SERVICE! I order a Canon 5D Mark III and an 20 - 70 L for a trip during the holiday break. Due to the weird holiday schedule UPS messed up my shipping and was going to deliver the package after I had already left. After reading my delivery status I emailed TheLensePal and explained the situation. They immediately called me back with a proposed solution. They recalled the original package and since they had no more 5D MarkIII's in stock they shipped me out a 1DS Mark3 and the lens with one day express shipping FREE OF CHARGE!!! It wasn't even their fault that UPS screwed up but they wanted to make sure I had something to take with me on my trip. The camera and lens both arrived in brand new condition! I highly recommend TheLensPal and will def use them in the future!
IanH   Very nice people, very nice lens (canon 10-22mm), very nice service and all at a great price too. More than happy to recommend and will certainly look forward to hiring more top quality kit from thelenspal for my future trips to Florida. Thank you.
A Pandey   Very nice company to get camera and lens on rent